Return Policy

Returned Goods Authorization

Please call at (800) 998-8580 for an RGA number before returning items for credit or repair. Once obtained, please display RGA number clearly on the outside of the box(es) to be returned.

Please be sure to read the entire policy below before returning any items.

Returned Goods Policy

No merchandise may be returned without the prior authorization of Invotec. All returns must be accompanied by a Returned Goods Authorization (RGA) number. This number can be obtained by calling our Customer Service Department.

To request an RGA number, please have the following information when calling Customer Service:
1) original invoice number or purchase order number
2) sales order number
3) catalog number
4) quantity
5) lot number
6) and reason for return.

Please display the RGA number prominently on the box and include it on all paperwork. All authorized returns must be sent freight prepaid.

A. All returned merchandise must be in its original package. Any merchandise returned that is obsolete, beyond its expiration date, defaced, altered, damaged or has come in contact with body tissue or fluids will not be eligible for return or credit. Sterile merchandise must be returned in full-box quantities with the outer seals intact.

B. Merchandise returned in unopened, unused, undamaged condition within 60 days of the date of purchase will be credited at the customer’s purchase price.

C. Merchandise returned unused after 60 days and before 180 days from date of purchase will be credited at actual purchase prices less 25% restocking fees.

D. Merchandise returned after 180 days from date of purchase is not eligible for return or credit.

E. Altered or custom made items are not eligible for return or credit.

F. If you are enrolled in the New Product Evaluation Guarantee Program and have a return, Invotec will refund you the purchase price for product purchased on an initial evaluation order subject to the conditions outlined in your warranty.

G. Merchandise returned without prior authorization or not in accordance with the terms and conditions outlined above will be returned to the customer at the customer’s expense.

Return of Merchandise for Repair

To arrange for the return of merchandise for repair, call Customer Service at (800) 998-8580 to obtain a Returned Goods Authorization (RGA) number and to schedule the repair. Please have the original invoice number or purchase order number available to assist in verifying warranty information.

A purchase order number is required to process all repairs. After obtaining a RGA number, Customer Service will inform you of the repair charge that will be billed to your purchase order.

The RGA number should be prominently displayed on the box and should be included on all paperwork enclosed with the merchandise requiring repair. Merchandise returned for repair should be safely packaged in protective wrapping. Customer must include with the returned merchandise the 1) purchase order number, 2) correct shipping and billing address, and 3) Repair Order Form or customer statement of problem/reason for repair.

All repairs should be shipped freight prepaid to:
Invotec International, Inc.
6833 Phillips Industrial Blvd.
Jacksonville, FL 32256
ATTN: RGA #______

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