Terms and Conditions Policy

Placing your order

For your convenience, orders may be placed via email or fax. We will ship ground unless otherwise specified.
Email: orders@invotec.net
Fax: (904) 886-9517

Payment Terms

Our payment terms are net thirty (30) days. F.O.B. Jacksonville, FL unless otherwise specified. Past due accounts are subject to a 1.5% monthly interest charge & monthly collection fees.


All orders are subject to approval and acceptance from Invotec International, Inc. which reserves the right to alter or suspend credit, cancel unfilled orders or refuse shipment when credit conditions warrant such action.

Product Specifications and Availability

Invotec reserves the right to discontinue merchandise, make design improvements, change specifications, prices, terms or conditions of sale at any time without notice or obligation.

Packaging and Shipments

A. Processing of all orders begins immediately.
B. All items shall be packaged and shipped in accordance with Invotec’s best judgment. Special packaging or shipping instructions must be noted on the original order and acknowledged by Invotec.
C. Shipment is F.O.B. Jacksonville, FL.
D. Shipment dates are based on Invotec’s best estimates. Invotec will exercise its best efforts to ship on schedule, but shall not be liable for damage or loss because of any delay in delivery.
E. Invotec reserves the right to fill any order by complete or partial shipments unless otherwise agreed.
F. Invotec’s responsibility for loss or damage to goods ends upon delivery of those goods to the transporting company. If Invotec paid for shipping, we will assist you in any reasonable manner in filing claims for damaged or lost merchandise.
G. Invotec shall not be liable for any failure or delay in delivery caused in whole or in part by any governmental act or regulation, civil commotion, delay of carriers, destruction of plants, fire, inability to obtain materials or shipping space, lockouts, strikes, wars, or any other cause beyond our control.

Complaint Handling

If you encounter a problem or complaint, please do the following: 1) obtain all relevant facts, including the name of user, address, phone number, merchandise number, lot/serial number, date of occurrence and description of circumstances or nature of problem; and 2) report information immediately to Invotec’s Customer Service Department at the number listed above. Every effort will be made to address and resolve problems in a manner consistent with our goal of providing quality merchandise and services.

Returned Goods Policy

No merchandise may be returned without the prior authorization of Invotec. All returns must be accompanied by a Returned Goods Authorization (RGA) number. This number can be obtained by calling our Customer Service Department.

To request an RGA number, please have the following information when calling Customer Service:

1) original invoice number or purchase order number
2) sales order number
3) catalog number
4) quantity
5) lot number
6) and reason for return.

Please display the RGA number prominently on the box and include it on all paperwork. All authorized returns must be sent freight prepaid.

A. All returned merchandise must be in its original package. Any merchandise returned that is obsolete, beyond its expiration date, defaced, altered, damaged or has come in contact with body tissue or fluids will not be eligible for return or credit. Sterile merchandise must be returned in full-box quantities with the outer seals intact.

B. Merchandise returned in unopened, unused, undamaged condition within 60 days of the date of purchase will be credited at the customer’s purchase price.

C. Merchandise returned unused after 60 days and before 180 days from date of purchase will be credited at actual purchase prices less 25% restocking fees.

D. Merchandise returned after 180 days from date of purchase is not eligible for return or credit.

E. Altered or custom made items are not eligible for return or credit.

F. If you are enrolled in the New Product Evaluation Guarantee Program and have a return, Invotec will refund you the purchase price for product purchased on an initial evaluation order subject to the conditions outlined in your warranty.

G. Merchandise returned without prior authorization or not in accordance with the terms and conditions outlined above will be returned to the customer at the customer’s expense.

Return of Merchandise for Repair

To arrange for the return of merchandise for repair, call Customer Service at (800) 998-8580 to obtain a Returned Goods Authorization (RGA) number and to schedule the repair. Please have the original invoice number or purchase order number available to assist in verifying warranty information.

A purchase order number is required to process all repairs. After obtaining a RGA number, Customer Service will inform you of the repair charge that will be billed to your purchase order.

The RGA number should be prominently displayed on the box and should be included on all paperwork enclosed with the merchandise requiring repair. Merchandise returned for repair should be safely packaged in protective wrapping. Customer must include with the returned merchandise the 1) purchase order number, 2) correct shipping and billing address, and 3) Repair Order Form or customer statement of problem/reason for repair.

All repairs should be shipped freight prepaid to:
Invotec International, Inc.
6833 Phillips Industrial Blvd.
Jacksonville, FL 32256
ATTN: RGA #______


Due to the potential threat to health, all instruments and devices returned for repair must have been decontaminated and/or sterilized. Any product received in an unsanitary condition will be deemed un-repairable and discarded unless Invotec is able to sterilize or decontaminate the product. An additional service fee of $250.00 will be applied to the cost of the repair of any product requiring sterilization or decontamination by Invotec.

Loaner Policy for Repairs

Loaners for merchandise that is being repaired under warranty are provided at no charge and must be returned to Invotec within ten (10) days after customer’s receipt of repaired merchandise. If the loaner is not returned within the allotted timeframe, Invotec reserves the right to charge a daily rental fee. Rental fees will continue to be charged until the loaner is returned to Invotec.

Customer shall be responsible for any damage to loaner equipment while in customer’s possession or during shipping back to Invotec. Customer is responsible for all shipping charges associated with the loaner’s return.

Repair Warranties

All repairs are warranted to be free from defects in material and workmanship for ninety (90) days after the date of shipment.

Changes to Terms

Invotec retains the right to change any of these terms or conditions without notice.


Invotec International, Inc. warrants that the merchandise is free from defects in material and workmanship. Invotec will replace or provide a refund for any merchandise found to be defective so long as the merchandise is returned according to the Returned Goods Policy. Invotec shall not be liable for any consequential loss, damage or expense directly or indirectly arising from the use or misuse of, or inability to use, this merchandise. THE FOREGOING WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, HOWEVER ARISING, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AGAINST INFRINGEMENT OR OTHERWISE. Invotec neither assumes nor authorizes any person to assume for it, any other additional liability or responsibility with respect to this merchandise.

REV 08/18

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